Refund/Exchange Policy

We offer a 14-day Money Back Guarantee on almost every product we

offer. Please call customer service at 401-619-4010, in advance to obtain an RMA number (Return Merchandise Authorization) within 14 days of purchase date.

Return merchandise with RMA number to:

Segway of Newport
(print RMA number Here)
438 Thames St
Newport, RI 02840

NOTE: Refunds sent with no RMA number, or mailed will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to info@segwayofnewport.com or call on our business phone at 401-619-4010.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped FedEx or USPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact our tech support team first to determine whether the item is indeed defective before shipping. See Return Policy for more details.

Manufacturer Warranty
Refer to these links for the Manufacturers warranty for the following products: Segway, Tern, Dahon, Ultramotor.